FAQs

Products
What are the ingredients in your product?
You can find our product ingredient in the product description page.

What is the shelf-life of my products?
Upon opening, we highly recommend that products are used within 12 months, for best results. 

Can I use other products with Skin North?
For best results, we recommend using Skin North on its own, as products within our regimen are designed to complement each other.

 

Orders & Delivery
Am I able to change my order after it is confirmed and paid?
We are unable to make any changes or cancellations to your order once it is placed. As our systems are automated, any changes may cause delays or mix-ups in the preparation of your order. Please review your cart carefully before checking out. If you need any assistance, please contact us via our contact form.

What are your delivery options, and how long does it take for my orders to deliver?
While we endeavour to get your orders to reach you as timely as possible, please note that there may be slight delays due to the implementation of additional safety measures taken by us and our 3rd party delivery service provider. We apologise for any inconvenience caused and thank you for your patience.

You will receive an email/SMS notification with the tracking information from our 3rd party delivery service provider once your order has been shipped.

How do I track my parcel?
You can track your parcel via our 3rd party delivery service provider’s Delivery Tracking page once you have received the email/SMS notification with the tracking information.

 

Payment & Billing
What are your available payment methods?
We currently accept the following payment options:
1. VISA
2. MasterCard
3. Amex
4. Apple Pay
5. Google Pay

  

Return & Exchange
Can I return my items?
Please note that goods sold are non-refundable. We will only exchange items if they are incorrect, defective or damaged. 

What if my items were incorrect, damaged, faulty or missing?
We are sorry you have received a parcel with an incorrect, defective, or missing item! Please contact us via our contact form. We will get back to you within three business days and assist you with a 1-to-1 exchange. 

What if I have an allergic reaction to a product?
If you have experienced an allergic reaction to our products, please contact us via our contact form. We will get back to you within three business days for assistance.

Can’t find your answer? Please contact us via our contact form, and we will get back to you within three business days.